Table of Contents:
Introduction
Troubleshooting
Customer Support
Homepage www.freewebs.com/stevenkump Link www.freewebs.com/stevenkump/link.htm
Welcome to the DOOM Collector's Edition README section. This
section contains troubleshooting and technical support information.
If you're the kind of person that likes to peruse the README file before loading and playing the game, you're in the right section. If you just want to jump straight into
playing, and you've already installed the game, start the game by performing the following steps:
1) Click on the Windows Start Button.
2) Select Programs.
3) Select the group in which you installed DOOM Collector's
Edition (the default is DOOM Collector's Edition).
4) Click on the game you want to play (Ultimate DOOM, DOOM II, or Final DOOM).
5) The game Launcher will appear.
6) To start playing right away, click on New Game.
Don't be daunted by the troubleshooting information contained herein. Most users of the DOOM Collector's Edition have no problems at all. But if you're one of the unlucky
few, this information should save the day.
First, in order to view the on-disc manuals, you MUST have Adobe Acrobat Reader installed on your system. You can do this from the setup splash screen (the one that you installed the game from) by pressing the "Help" button and then the "Install Acrobat"
button. (The splash screen should come up automatically when you insert the disc into your CD-ROM drive. If it does not, you can get to it by double-clicking on My Computer, then your CD-ROM drive icon, and then the "Setup" icon with your DOOM II disc in your CD-ROM Drive.
Once you have installed Acrobat, you can view the manuals from the Windows Start Menu by performing the following steps:
1) Click on the Windows Start Button.
2) Select Programs.
3) Select the group in which you installed DOOM Collector's
Edition (the default is DOOM Collector's Edition).
4) Click on the name of the game for which you want to access
the manual (Ultimate DOOM, DOOM II, or Final DOOM).
5) Click on the "Manual (.pdf)" for that game.
If you still have problems reading the on-disc manual, please re-install Adobe Acrobat Reader from the setup splash screen and try again.
I can't get my mouse to work.
If you are playing under Windows 95/98/ME, click on the
"Configuration" button from the Launcher, then the "Mouse"
tab. Make sure the checkbox entitled
"Enable Mouse
Support" is checked. Click on "Apply Now" and then "New Game". If your mouse still does not work, quit the game, run the Launcher again, click "Configuration" and go back to the "Mouse" tab. Now make sure the "Enable Mouse Support"
box is checked, click on "Copy Configuration" and enter a name for your configuration (example: myconfig). Click on "New Game" and your mouse should work.
If you are playing under Windows 2000 or Windows XP, or if the above did not work, your mouse will not work. Don't worry, though - all three games in the DOOM Collector's Edition were originally designed to play without a mouse. You can play entirely from the keyboard and get the true nostalgic gameplay experience of playing the games as they were originally played.
I made my screen really small with my - key and can't make it bigger with the + key.
Though either of the - keys (in the keyboard area or on the numeric keypad) will make the screen smaller, only the + key in the keyboard area (and not the one on the numeric keypad) will make it bigger again. Use your keyboard + key and you should be able to adjust the screen as you wish.
When I click on "New Game" I get an error
message that says "l_Error says: Bad music number 152".
This happens if the "Game WAD file" dialog box in the main menu of the Launcher is set to (NONE). Run the game again and change the Game WAD file dialog box to "DOOM" (if playing Ultimate DOOM), "DOOM2" (if playing DOOM II), or "PLUTONIA" or "TNT" (if playing Final DOOM) and click on "New Game". You will only be able to select the WAD file appropriate to the game you have chosen (so you will not, for
example, be able to play "PLUTONIA" from the DOOM II Launcher).
When I click on "New Game" I get an error
message that says "l_Error says: Unknown tclass 125 in savegame" or
"l_Error says: Unknown tclass 27 in savegame".
This happens when starting Final DOOM if you try to load a saved game you have saved playing one Final DOOM WAD file but have the other Final DOOM WAD file selected in the "Game WAD file" dialog box in the main menu of the Launcher (for example, if you have saved the game while playing the PLUTONIA WAD file but you select the TNT WAD file from the main screen of the Final DOOM Launcher. PLUTONIA and TNT are both part of the Final DOOM game. Select the proper WAD file name from the "Game WAD file" dialog box for the game you are trying to load and you should be
able to load the game without experiencing this problem.
This error message will also occur if you try to load a saved game from the wrong WAD file while playing in Final DOOM.
In order to avoid this problem, if you are going to have saved games for both PLUTONIA and TNT on your system at the same time, we recommend you add the name "PLUTONIA" or "TNT" (as appropriate) to the saved game name, so that you can easily track which saved games apply to PLUTONIA portion of Final DOOM, and which apply to TNT.
When I try to record a demo I get an error message that
says "l_Error says: Demo <demoname>.lmp recorded".
For some reason, the record demo feature does not appear to work at this time. As of the writing of this readme, there is no known fix.
I can't get the game to run in a windowed mode, even if I
click on the "Windowed" radio button.
The windowed mode feature does not work on versions of Windows later than Windows 95.
The Spectres (invisible demons) look fuzzy, and so do my
weapons when I've got the "partial invisibility" item.
The partial invisibility effect and the Spectres display oddly on some video cards. As of the writing of this readme, there is no known fix. This should not have any effect on your
gameplay (except that you can see the Spectres more easily than you're supposed to. To make it fair, close your eyes when you're around them.)
The DOOM Collector's Edition games are too dark for me to
see things.
On some monitors, the games may be too dark to play. Press F11 to improve the view.
My music isn't playing, and when I end a level the
message "Insufficient hardware resources to enable wavetable effects.
Close DirectSound or waveout devices and try again" comes up.
Turn the hardware acceleration for your sound card to Basic:
1) Go to the Start menu-->Settings-->Control Panel.
2) Double-click on the Multimedia icon.
3) Select the Audio tab.
4) Click on the Advanced Properties button in the Playback section.
5) Click on the Performance tab.
6) Reduce the Hardware acceleration to Basic, the 2nd notch from the left.
7) Click Apply and then OK 2 more times. Run the game now. Don't forget to turn the acceleration back up to restore the high-end features for your sound card when using other applications.
Some sound cards require a workaround in order to play the in-game music:
1) Go to the Start menu-->Settings-->Control Panel.
2) Double-click on the Sounds and Audio Devices icon.
3) Select the Audio tab.
4) In the MIDI music playback section, select Microsoft GS Wavetable SW Synth.
5) Click Apply, then OK.
In the DOOM Launchers, when I right-click on an item and
choose "What's This?", I get the following error message:
"Cannot find the DOOM[something].HLP file.
Do you want to try to find this yourself?"
The "What's This?" functionality in the DOOM Launchers are obsolete, so please click on "No" if you get this error message. Don't worry, though - any questions you have about the DOOM Launchers should be answered in this readme file or in the on-disc manuals, which together contain the most up-to-date information available about this product.
For help on accessing the on-disc manual, please see the section entitled "How do I view the DOOM Collector's Edition on-disc manual?" above.
For any combination of supported operating systems (Windows 95/98/ME/2000), you can play using the "Null Modem Cable Connection" option with two computers hooked together directly via COM port (null modem cable required). You'll have to make sure both systems are using the same COM port for the cable.
For games other than via a null modem cable connection, your options vary depending on the operating system you are using and the operating system you want to connect to.
If you are running Windows 95,98, or ME:
* you can connect to other computers running Windows 95, 98, or ME using any of the other multiplayer connection types listed.
* you can connect to computers running Windows 2000 only by using the "WinSock TCP Connection for DirectPlay" option.
If you are running Windows 2000:
* you can connect to other computers running Windows 2000 using the "Winsock IPX connection for Direct Play" option or the "Winsock TCP connection for Direct Play" option.
* you can connect to computers running Windows 95,98, or ME only by using the "WinSock TCP Connection for Direct Play" option.
Remember that irrespective of what operating system you run or are connecting to, the other player(s) to whom you are connecting have to choose the same connection type option that you choose.
I can see a multiplayer game in my "Games Currently
Available" list but I cannot join it.
If you are not running the same DOOM game (Ultimate DOOM, DOOM II, or Final DOOM) and same WAD file as the other players in a multiplayer game, you will not be able to join it. Please make sure you have selected the appropriate game and have the proper WAD file for that game selected in the "Game WAD file" dialog box of the Launcher.
During startup, the startup stops at "looking for
player..."
This occurs in a multiplayer game when you enter a number of players greater than the amount of players actually entering the game. For example, if you only have three players playing, but you tell DOOM II to expect four players, it will wait until the fourth player starts the game. Press ESC to exit and restart the game with the correct number of players.
Release Note: For the latest Customer Support information in your country or
territory, click here,
and select Contact.
You should read through the manual and the readme file on
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internet access, search our troubleshooting database at: http://www.activision.com/support
Please ensure that your computer system meets the minimum
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Make and model of your CD-ROM or DVD-ROM drive (e.g. Samsung SC-140)
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Operating system
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Note: Activision Asia-Pacific is
committed to safeguarding the privacy of information entrusted to it.
Accordingly, Activision complies with all relevant legislation concerning the
collection, use, security and disclosure of personal information.
Customer Support
Before contacting customer support, please consult the
technical help file. It contains the answers to some of our most frequently asked
questions and may quickly and easily
provide a solution to your difficulty. If after reviewing
the technical help file you are still experiencing problems, please feel free
to contact us through any of the online
services listed.
In order to assist us when dealing with your difficulty,
please have the following information ready when you call or attach it to your
email to support@activision.co.uk.
1.
1.
Complete product title.
2.
2.
Exact error message reported (if any) and a brief description of the
problem.
3.
3.
A copy of your DirectX Diagnostics report. To access this go to Start
–> Run and type
dxdiag c:\dxdiag.txt and press
ENTER. The report will be found in your My Computer C: drive.
If you are experiencing difficulty with the multiplayer or
online portion of the product, please assist us by having the following
additional information ready when you call.
If you are using a modem:
1.
1.
What kind of modem is on each end (brand, model, speed, internal or
external)?
2.
2.
Do you have more than one modem?
3.
3.
On which port is each configured?
4.
4.
Does Hyperterminal (or any other terminal program) work with your modem?
This is an easy way to test whether or not your modem is configured correctly.
5.
5.
At what speed are you connecting?
6.
6.
Have you made sure data compression, error detection, and flow control
is turned OFF? Refer to your modem’s
manual to do this.
If using an external modem:
1.
1.
What kind of serial card is being used?
2.
2.
Do you have a seven-wire serial cable?
If you are on a LAN:
1.
1.
Can you see other computers on the network?
2.
2.
What is your network configuration?
3.
3.
What brand of network card do you have?
4.
4.
What network software are you running? What version number?
Online Services with Activision Forums, E-Mail and File
Library Support
For support via the web please visit http://www.activision.com/support
or e-mail support@activision.co.uk
CUSTOMER AND TECHNICAL SUPPORT IN EUROPE
For Customer & Technical
Support you can contact Activision in the UK on +44 (0)
8702 412148 between the hours of 8.00am and 7.00pm (UK time) Monday to
Friday with the exception of holidays.
For Technical Support and Customer Service in areas not
listed, please contact your local distributor or Activision via online. (Please note the online support is available
in English only).
Do you want to receive
news on new games and special offers for Activision customers?
Register On-line at
http://ereg.activision.com.au
Complete the registration
form & help us keep you informed about Activision games. You will be
notified of upcoming releases & special offers.
Note: Activision Asia-Pacific is
committed to safeguarding the privacy of information entrusted to it.
Accordingly, Activision complies with all relevant legislation concerning the
collection, use, security and disclosure of personal information.
ACERTWP CORPORATION
B1, 18,
CUSTOMER SERVICE DEPARTMENT
TEL: +886 2 87803636-501
TEL: 080-083636 (LOCAL TOLL-FREE)
FAX: +886 2 87805656
ELECTRONIC ARTS LTDA
TELEFONE: (011) 5506-0232 - Solicitar suporte técnico
FAX: (011) 5505-1173 - Enviar A/C suporte técnico
INTERNET: suporte@ea.com
How to contact us:
Electronic Arts Ltda
Tel ( 011 ) 5506-0232
Fax : (011) 5505-1173 - to customer support
Internet : suporte@ea.com
Release Note: For the latest Customer Support information in your country or
territory, click here, and select Contact.
Mr. Steven Kump
Interpreter Relay Video phone Sorenson VRS Dial
1-866-327-8877
Video Phone Sorenson 1 (879) 372-3392 VP
Website http://www.freewebs.com/stevenkump
Email stevenkump@yahoo.com
Homepage www.freewebs.com/stevenkump Link www.freewebs.com/stevenkump/link.htm
Have any Question for Live Person Chat Room click here http://www.freewebs.com/stevenkump/chatroom.htm
Last Updated: Friday/March/02/2007
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